Frequently Asked Questions

Membership Questions

What’s included in each membership tier?

Can I upgrade my membership?

Yes, you can upgrade your membership to a higher tier within the first 45 days by paying the difference between your current tier and the upgraded tier. After 45 days, you can attend individual events from higher tiers at the advertised price or upgrade your membership tier at your next annual renewal.

How does annual renewal work?

All memberships run for a minimum of 12 calendar months from the date you join. You’ll receive renewal reminders two months before your membership expires. Memberships automatically renew annually unless cancelled during the 14-day cooling-off period after initial signup.

Can my employer pay for my membership?

Absolutely! Many of our members have their employer sponsor their membership as part of their professional development. We have a business case document that outlines the benefits and return on investment of The PA Hub membership. Contact us and we’ll send it to you to share with your manager or HR team.

If your employer will not pay for your membership, can you pay for yourself?

Yes! We have business cases to support our memberships but if you are paying for yourself this is also accepted. You can pay your membership fee in full, or there is an option to pay in 3 instalments over 3 months if you are paying personally.

Is there a refund policy?

Memberships can only be cancelled within a 14-day “cooling-off period” after initial signup. After 14 days, memberships are strictly non-refundable and non-cancellable for the full 12-month period. This policy allows us to plan events and resources effectively for our community.

Event Questions

How do I register for events?

Make sure you’re signed into your account.
Visit thepahub.co.uk/events
Click on the event you want to attend
Click the ‘GOING’ button on the member ticket
Complete the required fields and click finish.
Your ticket will show as an RSVP ticket.

How do I cancel my attendance at the event I am registered for?

Make sure you’re signed into your account.
Visit thepahub.co.uk/events
Click on the event you are registered for.
Click the View RSVP and change to ‘NOT GOING’ on the member ticket.
Complete by clicking UPDATE RSVP.
Your ticket is will now show you are not going.

Are events recorded?

Previous digital events are recorded and available in the members’ area for certain tiers. Training days and the annual conference are not recorded at this stage. All recordings are accessible for a minimum of 7 days, with many available much longer.

Can I attend events in any city?

Yes! Your membership allows you to attend events in any of our four cities (Leeds, Manchester, Liverpool and Newcastle) plus any digital events, regardless of where you’re based. There are also 3 additional cities that we hold the showcases in (but not the membership events) and they are York, Chester and Sheffield. Only certain tiers can attend the training days and conference.

Getting Started Questions

I’m a new member, where should I start?

Welcome to The PA Hub! Here’s your getting started checklist:

Create your member account at thepahub.co.uk/members-area
The team will authorise your membership.
Once authorised you can check out our venue and supplier directory and explore the virtual goody bag and speaker offers.
Join our LinkedIn members’ group and introduce yourself.
Book your first event.

Can I try before committing to paid membership?

Absolutely! Our Discovery membership is completely free and gives you access to all 14 showcases throughout the year, our monthly newsletter, members’ area, and LinkedIn group. It’s the perfect way to experience The PA Hub community before deciding if you’d like to upgrade to a paid tier.

Training and Development Questions

What makes the annual conference special?

Our annual conference is the highlight of The PA Hub calendar, bringing together the entire community of business support professionals from across the UK. It features national speakers, cutting-edge insights, premium networking opportunities, and the chance to connect with hundreds of peers who understand your challenges and ambitions.

Exhibitor Questions

How can I exhibit at PA Hub showcase events?

We welcome exhibitors at our showcase events across Leeds, Manchester, Liverpool, Newcastle, York, Chester and Sheffield. Exhibitor stands provide excellent opportunities to connect with business support professionals and showcase your products or services. Contact our team on hello@thepahub.co.uk for availability, pricing, and booking information for upcoming showcases.

What’s included in an exhibitor package?

Each exhibitor stand includes a trestle table, linen, and chair with room for 2 standard-size banners. You can have a maximum of 2 people on your stand. We provide attendee contact details to all exhibitors who attend and have paid for their stand. Additional equipment requiring extra space must be pre-approved by our team.

What are the payment and cancellation terms for exhibitors?

Payment must be received within 30 days of invoice date or before the showcase if booked within 30 days of the event. Our cancellation policy is:

12+ weeks before event: Full refund available (minus card processing fees if applicable) or transfer to another showcase.
4-11 weeks before event: No refund but can transfer to another showcase date.
Within 4 weeks: No refund or transfer possible – full fee still applies even if cancelled.

What requirements must exhibitors meet?

All exhibitors must complete a risk assessment form and provide an up-to-date certificate of company liability insurance before the event. Each brand requires its own stand – you cannot share a table with other companies. Exhibitors deal directly with prize winners for any competitions or giveaways.

Speaker Questions

How can I become a speaker at The PA Hub events?

We’re always looking for engaging speakers who can provide valuable insights to business support professionals. We welcome speakers for our training days, showcases, conference, and digital events. Contact our team on hello@thepahub.co.uk with your topic ideas, speaking experience, and how your content would benefit our members.

What types of topics are you looking for?

We seek practical, immediately applicable content that helps business support professionals excel in their roles. Popular topics include advanced software skills, communication techniques, project management, career development, workplace efficiency, leadership skills, and industry trends. Content should be actionable rather than purely theoretical.

Do you provide speaker guidelines or support?

Yes! We provide comprehensive speaker guidelines and support to ensure your presentation delivers maximum value to our members. This includes guidance on content structure, presentation style, audience expectations, and technical requirements. Our team works closely with speakers to ensure their session aligns with our community’s needs.

Virtual Goody Bag Advertising

How can I advertise in the virtual goody bag?

Our virtual goody bag is accessed by all our members – hundreds of business support professionals across the North of England. It’s an excellent way to reach our engaged membership base with special offers, discounts, or new product announcements. Contact our team on hello@thepahub.co.uk for advertising opportunities and pricing.

What type of content works well in the virtual goody bag?

Members appreciate exclusive discounts, free trials, educational resources, templates, guides, and early access to new products or services. Content should be relevant to business support professionals and provide genuine value. We can advise on what resonates best with our membership based on past performance.

How long do virtual goody bag features run?

Virtual goody bag features run alongside your 12-month membership, giving sustained exposure to our membership base. This allows members time to discover and take advantage of offers and provides advertisers with ongoing visibility rather than just one-time exposure. You can change your virtual goody bag offers with our team up to 4 times a year.

Partnership and Corporate Questions

Do you offer corporate partnership opportunities?

Yes! We offer various partnership opportunities including event sponsorship, awards sponsorship, annual partnerships, training day sponsorship, and conference partnerships. These provide excellent visibility to our engaged membership base and demonstrate your commitment to supporting business support professionals’ development.

Can companies sponsor employee memberships?

Absolutely! Many organisations recognise the value of investing in their business support teams’ professional development. We offer group membership packages and can work with companies to sponsor individual or team memberships. This investment often pays dividends in improved skills, networking, and employee satisfaction.

How can we get involved with the Northern PA Hub Awards?

Our PA Awards in celebrate excellence in business support roles. Companies can get involved through sponsorship opportunities, nomination of their team members, or attendance at the awards ceremonies. It’s a wonderful way to recognise outstanding business support professionals and show your commitment to the profession.

Who should I contact for business opportunities?

For exhibiting, speaking opportunities, virtual goody bag advertising, partnerships, sponsorship, or group memberships, contact us directly on hello@thepahub.co.uk. We’re always happy to discuss how we can work together to support the business support professional community across the North of England.

Contact and Support

How do I stay updated with The PA Hub news?

Follow us on our social media channels:

LinkedIn: https://linkedin.com/company/the-pa-hub-limited/
Facebook: https://www.facebook.com/ThePAHub/
YouTube: https://www.youtube.com/c/ThePAHub (subscribe for updates)
Website: https://www.thepahub.co.uk/

Contact us:

Join our mailing list: https://www.thepahub.co.uk/mailinglist/
Email Us: hello@thepahub.co.uk
Get in Touch – https://www.thepahub.co.uk/get-in-touch/

Ready to Join?

Whether you’re just discovering the power of a professional community with our free Discovery membership, or you’re ready to make a serious investment in your career development with Summit membership, we have a place for you at The PA Hub.

Choose your membership tier and start your journey with the North of England’s leading business support professional network.

Questions about which membership is right for you?

Contact our team – we’re here to help you choose the perfect level for your career – https://www.thepahub.co.uk/get-in-touch/