Training Day Manchester with Guest Speaker Heather Wright at DoubleTree by Hilton Manchester-Piccadilly
25th February 2027 @ 10:00 am - 2:00 pm
£149.00Join us at DoubleTree by Hilton Manchester-Piccadilly for an insightful training day on Defining Your Work Culture, Safe Teams and Handling Conversations with guest speaker Heather Wright.
Featured Speaker
Heather Wright
Director of Advance Performance Ltd
For nearly 30 years, Heather Wright has been at the forefront of transforming the way individuals, teams, and organisations think, act, and perform.
As Director of Advance Performance Ltd, she specialises in blending the science of neuropsychology with the practical realities of leadership, culture, and business.
Heather’s work focuses on creating high-performing environments where people can think boldly, speak up, and thrive — underpinned by the vital foundation of psychological safety. She shows leaders and teams how to replace limiting habits with empowering behaviours, making space for innovation, resilience, and collaboration.
Known for her engaging style, Heather balances sharp insight with humour, making complex science accessible and practical. She has a gift for creating safe spaces where people feel at ease, yet challenged to grow, ensuring her sessions are both enjoyable and transformational.
An experienced facilitator and captivating speaker, Heather has delivered masterclasses, training, and keynotes across the globe.
Her reputation for professionalism, accessibility, and infectious energy has earned the trust of world-class clients including Boots, Rolls-Royce, Jaguar Land Rover, The National Trust, and Pepsi Lipton International.
Beyond the stage, Heather is a published author, a black belt in four martial arts, a beekeeper, and — a mum of two stuntmen
Session 1
The Performance Advantage of Psychologically Safe Teams
Most organisations say they want openness, innovation and accountability. Yet in reality, people hold back. They stay quiet in meetings, avoid challenge, and hesitate to admit mistakes.
The result? Missed opportunities, slower decisions, and risks that go unspoken until it’s too late.
This session tackles the real issue: not intention, but behaviour.
Attendees will understand what psychological safety really is (and what it isn’t), and why it directly impacts performance, not just wellbeing. More importantly, they will learn the specific, observable habits that create it day to day — in conversations, meetings, and decision-making moments.
Grounded in behavioural science and real-world application, this session moves beyond theory. It shows leaders and teams how to make it safe enough for people to contribute, challenge and take responsibility.
Because when people feel safe to speak up, they don’t just feel better — they perform better.
Session 2
Don’t Walk Past It: How Everyday Moments Define Your Culture
Most people recognise when something isn’t right — a comment, a behaviour, a moment that doesn’t sit well.
The challenge is knowing what to do next.
In the absence of confidence or clarity, people often do nothing. Not because they don’t care, but because they don’t want to make things worse.
This session equips people to act — early, appropriately, and effectively.
Attendees will learn how to spot the early signs of problematic behaviour and understand the psychology behind why we hesitate to intervene. They’ll be introduced to simple, practical strategies that allow them to step in safely, whether directly or indirectly, without escalating the situation.
The focus is on small, consistent actions that shift culture over time — protecting individuals, reinforcing standards, and preventing issues from growing.
Because culture isn’t defined by policies. It’s shaped by what people choose to walk past — or not.
Session 3
From Avoidance to Action: Handling Conversations That Matter
Difficult conversations are rarely avoided because people don’t care. They’re avoided because they feel risky.
Say too much, and you might damage the relationship. Say too little, and the problem continues.
Under pressure, the brain defaults to protection — which is why conversations either become overly cautious… or unnecessarily confrontational.
This session shows attendees how to stay balanced, clear and constructive — even when emotions are high.
Using practical frameworks grounded in neuroscience and behavioural psychology, participants will learn how to prepare for conversations, manage emotional responses (their own and others’), and deliver messages in a way that maintains trust while still addressing the issue.
The focus is not just on what to say, but how to say it — so the conversation leads somewhere useful.
Because handled well, difficult conversations don’t damage relationships — they strengthen them.
Learning Outcomes:
By the end of this session, participants will be able to:
- Handle challenging conversations with confidence — even with senior stakeholders
- Walk away with clear, practical ways to address issues, push back appropriately, and have honest conversations without damaging relationships or overstepping.
- Know exactly what to say (and do) when something doesn’t feel right
- Gain simple, professional ways to step in, challenge behaviour, or support others — without escalating situations or putting yourself at risk.
- Build influence and trust so people listen, respond, and respect your role
- Learn the small, everyday behaviours that increase psychological safety, strengthen working relationships, and position you as a calm, trusted point of contact across the organisation.
Breaking The Mirror
During the last ten years of inspiring people to change their lives for the better in both huge and tiny ways, the most common complaint people have is that they don’t have a personal trainer helping them every week or even every day to stay mentally fit and healthy…
More Info / Buy BookDoubleTree by Hilton Manchester-Piccadilly
The DoubleTree by Hilton Manchester Piccadilly is a sleek, modern four star hotel perfectly located opposite Manchester Piccadilly Station, making it incredibly convenient for both business and leisure travellers. With 285 contemporary rooms (including standard, deluxe, superior, and suites), each features floor to ceiling windows, air-conditioning, flat-screen TV, and free Wi Fi. Deluxe rooms and suites have Nespresso machines and mini bars included free of charge. All rooms were refurbished in April 2024 with additions such as USB and US C sockets for added tech convenience.
When you check in, you are welcomed with the iconic warm DoubleTree by Hilton chocolate chip cookie—a sweet touch. On-site dining includes the Store Street Exchange Restaurant & Craft Bar, where rotating menus spotlight rotisserie chicken, steaks, local craft beers, cocktails, and a relaxed terrace area. The hotel also offers 24 hour room service. With 15 private meeting and event spaces 15 including the 11th floor Sky Lounge with downtown views, the hotel is ideal for the business guest. With a central breakout area with catering facilities, the hotel can accommodate meetings up to 170 theatre style. Fitness and business amenities are strong: there is a 24 hour gym, EV charging car park, concierge, and digital key service. Self parking is £24/day, and breakfast is available buffet style.